What Will You Learn?

• Recognise problems and understand the creative problem solving process
• Identify types of information to investigate and key questions to ask
• Write solid problem statements that clearly underlines the problem
• Successfully utilise idea generating tools, such as fishbone diagram, brainstorming,
• Developing a criterion to assess the solution to meet the needs and wants while considering the cost and benefits associated with each solution
• Perform final analysis or paired comparison analysis in selecting the optimal solution
• Analyse risk systematically and formulate responses
• Identifying tasks necessary to implement and monitor the progress of the solution
• Conduct post solution implementation checks to celebrate successes and identify improvement
• Understand the five main styles of conflict resolution
• Building positive energy and goodwill through common benefit